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My integration key shows as Live in the developer portal, but when I try to authorize against production (account.docusign.com), I get 'The client id provided is not registered with Docusign.' My production account also shows no integration keys available. Go Live form was signed and counter-signed (Envelope ID: 132D960E...). This has been unresolved for over a week

Hi all,I have a workflow that calls an intake form to upload a document. When a user with CLM User permission tries to upload a document an error occurred (see screenshot below). I also added the user under the Folder Security and assigned the following: “View & Create” or “View & Edit” or “View, Edit & Delete” or “View, Edit, Delete & Set Access” but to no avail. Am I missing some settings?As CLM Admin, I can upload a document without an issue. Thank you in advance. 

I can see doc’s needing action and when I attempt to sign, I get“We couldn't find the page you're looking for”When I use the docusign app I am able to sign.I use pihole (DNS filter) and have whitelisted apps.docusign.com but that didn’t change anything.Laptop is a fully up to date MacBook Pro using Firefox.  Just started a session with Chrome, no issue there…  I will finish in Chrome.  Not my preferred browser.I have approved MANY docs over the years, but this issue only started recently.Firefox issue or Docusign?

I’m looking for guidance on how to control the rows displayed within a table in a DocuSign Doc Gen template generated from Salesforce data.Current Behavior:Our Salesforce data structure allows for multiple records per Brand (for example, multiple “Caldera” records with the same service type). When the document is generated, each individual record is rendered as its own row in the table.Desired Outcome:We would like to display only a single row per Brand in the generated document, even when multiple Salesforce records exist for that Brand.Question:Is there a supported way within DocuSign Doc Gen to group, deduplicate, or otherwise control the dataset so that only one row per Brand is rendered in the table?

I’ve created a template and have shared that with select colleagues to use. In order to keep track of when the template has been used by the colleagues I shared it with, from my understanding is I should be able to see that in the History (Template→Elipses→History). However, when I click on history I only see my own use history of that template. I am the owner of the template as well. Is there a step I’m missing? How can I view when the template I have created, shared, and am owner of has been used by the users I’ve shared it with?

I have documents with docusign ID, some multiple ID that I signed electronically but did not originate, that I need the histories for court. How can I get this informations? 

Dear Community,How to make fields (checkbox, text, signature) optional, yet still visually prompt the signatory to review them - without blocking completion and without adding required elements (radio button, required text etc.).

Looking for a way to set up signature tag specifically, to always be on the same line of the document used with template. We noticed the tag is not on the same line all the time, and the issue seems to be the size of the document.I know we can let users move the tags before sending the initial envelope but looking for another way so the users don’t have to adjust the tags. How are others working around this? Thank you. 

Há uns 2 meses atras, nossa conta estava ativa, o plano era anual e provavelmente deu o periodo de renovação do plano, não atualizaram a forma de pagamento e desabilitaram nossa conta.Hoje ao tentar acessar, apareceu uma mensagem falando que a conta não existe.Como faço para habilitar a conta novamente, pagando o plano anual? ==================================================================================================================================================== How to reactivate an account that previously existed The company I work for had an annual plan, but I went on vacation and, upon returning, I noticed that our account had been deactivated. After checking, it was likely because the plan set up last year was linked to a credit card that has since been canceled, and the payment method was not updated.How can I reactivate the account, resume the subscription, and regain access to the documents that were prev

As Maestro moves to the centralized AuthZ platform as the single source of truth for who can view, create, edit, and manage workflows, users may see scenarios in which the Admin UI and Maestro are not synchronized regarding a user’s access.This article explains why those divergences happen, how to recognize them, and the most reliable way to fix them so Maestro and Admin stay in sync.High-level overviewAuthZ stores relationships between users/accounts and Maestro resources and is verified by Maestro on each action (create, edit, publish, view). Moving enforcement into AuthZ improves consistency and security, but it can reveal differences between what the Admin UI displays and what Maestro enforces. These differences typically appear when permissions were applied through multiple channels (Admin web UI, user/group assignments, or the eSignature API).Why permission divergence happensCustomers can configure permissions

Dear DocuSign Billing Support Team,I am writing to appeal the automated decision regarding my recent refund request.I understand the automated message I received stating the standard 30-day refund policy. However, I believe my situation involves special circumstances that fall outside of this standard policy, and I kindly request that a human agent review my case.The Facts of My Situation: Long-Term Unintended Renewals: My account has been continuously billed from April 2025 to March 2026. Zero Usage: After checking my account activity, I can confirm that I have barely used any DocuSign services during this entire period. I simply did not need the service, and the automatic renewals went unnoticed by me. Not a Standard "Buyer's Remorse": I am not requesting a refund simply because I ch

I would like to formally lodge a complaint regarding my account billing.Last year, I went through your automated process as I needed to increase the number of envelopes available on my account. However, without my knowledge or clear explanation, my account was upgraded to two seats. As a result, I have been paying double the expected amount since then.As a small business, these additional charges have had a significant impact. I only required more envelopes and did not request or intend to upgrade to two seats. Unfortunately, when I recently contacted your support team to request a refund or even a partial refund, the assistant I spoke with was unable to assist.I also find that your pricing structure and processes are not transparent. I have never been able to get clear guidance on how to maintain a single seat while increasing the number of envelopes, which has made it very difficult to manage my account appropriately.I would appreciate this matter being

First and las time using this trash.  I just spent $120 to join Docusign because yes it’s a popular and supposedly sure fire way to sign docs electronically but what a mistake!  I’ve been trying to update my email for over an hour now and have had worthless “support” from live chat telling me to just clear my history and change browsers and then try on another device and NOTHING is working except the same repeat repeat error message and then “support” texting every 5 seconds to see if we’re still connected.I’m going to try one last time tomorrow… or cancel and cry fraud on this POS.  If anyone has any similar experience or insights into solving this cluster I appreciate it.   

I have paid for my account and waited the “30 minutes” for set up (have used Docusign for over 15 years so I know what I’m doing). CANNOT ACCESS MY PAID SENDS and get in to a nightmare loop trying to access support. Also their chatbot DOES NOT WORK. Any suggestions?!?!?! 

Is it possible to manage CLM Users via API, like setting user PERSONA and the MANAGED BY field?

It looks like the new SP cert has a different key from the 2026’s. - The pub keys(modulus) are different.2028 Docusign SSO Self-Signed CertificateOur IDP (Oracle IDCS) doesn’t allow to import multiple signing certs for an SP. It would have been transparent if the cert was renewed with the same key but it doesn’t seem the case. I’m thinking that I might as well tell the business team that we need to react after DocuSign has started using the 2028 cert,  but it’d be great if I’ve missed something and anyone can suggest a way to make the transition without an interruption.

Hello, I’m currently trying to understand the eSignature API (I’m new to docusign). Our UseCase is to create a template for a document we want to send out to customers for signature This template should contain “variables” that needs to be pre-filled before sending out to the signee (e. g. a Customer ID or Name) Sending should work via API.I created a template with several variables (I just put random variables for testing inside, they do not make sense) Within my API Call I am able to send out an envelope with the help of a template by { "templateId": "{{templateId}}", "emailSubject": "Subject set by API", "emailBlurb": "Mailbody set by API", "templateRoles": [ { "email":

Hi,I've noticed that in the preferences I can set the color of the buttons that appear in emails.  But then there are the buttons that appear to the client on the DocuSign website when they go to sign.The buttons have a dark gray background and black text, making them unreadable. Where do I change this color? Thanks!Francesc

 Are you a Maestro workflow preparer who starts instances but can’t view the audit log for the instances you triggered? You may have the correct Maestro and Activity Log permissions in your account’s permission profile, but due to recent changes in AuthZ and the addition of the new “Manage” permission, the authorization relationships Maestro relies on can be inconsistent for older instances. This can prevent preparers from seeing the Activity Log for their own instances. Who might be affectedYou may be affected if:You are a preparer on a Maestro workflow but you do not own the workflow definition. You successfully trigger a Maestro workflow instance. Either: You see the “View Activity Log” option but clicking it fails to load the audit log for that instance, or You do not see Activity / Audit Logs for the instance you started.   Why this happensMaestro uses Docusign

If you're building agent-driven workflows with Docusign and Salesforce, this is your starting point.This guide brings together the most relevant developer resources to help you connect agreement data to Salesforce, power Agentforce agents with real-time agreement intelligence, and design end-to-end workflows using Docusign IAM.👉 Have questions or want to share what you're building? Drop a comment below. We’d love to hear how you’re using Docusign and Agentforce together.Start with the architectureUnlocking Agreement Intelligence in Salesforce with Docusign IAM and Agentforce

Hi Team,We have a requirement where, based on a field update in Salesforce, we need to automatically void a DocuSign contract that has already been sent to the customer.I am new to DocuSign development and need guidance on the following:How to create a DocuSign Developer Account How to use DocuSign APIs to void an envelope that is already sent Best approach to integrate Salesforce with DocuSign so that, when a Salesforce field value changes, the related DocuSign envelope is automatically voided Any recommended best practices or sample implementations for this use caseIf anyone has experience with DocuSign + Salesforce integration or has implemented a similar scenario, your help or pointers would be greatly appreciated.Thanks in advance!

I have been receiving reminders to sign a leasing document from an Apartment for nearly one year every week. I contacted them and they said they had done everything from their side but still did not work. How to address this problem?Thanks. 

I have to close my account in Docusign for a while. That's why I want to close my account until I will come back. It will be appreciated if you let me know it.

Hi all, I have 22 users set up on our business account with one person receiving an error message when uploading to an envelop to say the file size exceeds 25mb. However, a different user on our account seems to have been able to send it without any issues whatsoever. They are both trying to create the envelop in the same way so not sure what is happening. Any advice or suggestions as to why this is happening. They both have exactly the same set up re permissions etc.Thanks in advance!Katie  

Hello,We received a reminder from DocuSign about Microsoft sunsetting the old SharePoint Online connector on April 2, 2026, and that migration is required to avoid service disruption.We have tried to work through this ourselves, but we have not been able to complete the migration successfully. We would like to make use of the complimentary consultation with a DocuSign expert, as mentioned in the communication we received.However, despite contacting DocuSign multiple times by email (already twice), we have not received any response.Could someone from DocuSign please advise on:how we can get in touch with the right team, how to schedule the complimentary consultation, and what the best migration path is between the organisation-wide connector and the new site-level connector?We want to make sure this is resolved well before April 2, 2026 to avoid any service issues.Thank you in advance.