Unanswered questions

WE have installed the Docusign Sharepoint Site Edition to a test Sharepoint site. When we try to connect this to the developer docusign admin portal via "Manage Docusign Administration Settings" in the SharePoint document library, it goes to the production link (https://account.docusign.com/oauth/….) not https://account-d.docusign.com/ which is the developer docusign portal. With this how can we grant consent a docusign developer environment to a sharepoint site? 

I recently set up a connected app to integrate DocuSign with LaserPro. Everything was pretty much done from LaserPro as far as logging in and giving consent. The issue is that when I logged in to give consent I used my org admin account and now when we test, all test emails are showing as sent from me. Is there a way to edit the connected app to assign a different from account, or do I need to revoke the authorization and reconnect using the account I want to be the from address? We want users to be able to manage sent envelopes, however I know the account used to connect must be an org admin.

Hi guys I am developing Send Envelope Programs on SAP system we using docusign API and My client wants to automatically send purchase orders, contract terms, and quotations to their supplier representatives with each document attached. These attachments are stored in SAP as base64-encoded data. My client wants to use anchor-based signing for purchase orders, and initial-based signing for the remaining contract terms and quotations, placing initial signatures at both ends of the documents for the purchasing manager and the supplier's seller. (I will only use inline Templates ) I developed the program using signHere tabs for the anchor method and initialHere tabs with specified positions for the initial method, but I received the following message:"The Envelope is not Complete. A Complete Envelope Requires Documents, Recipients, Tabs, and a Subject Line."Could you take a look to see if my API request/response structure is wrong? I am really desperate, and I would appreciate the opinions

I was newbie and just want to explore my bussiness 

I am creating a new Template for an Envelope. Under “Add Recipients”, it has automatically added the signer section with Name and Email but it has also added a line for Role - how do I remove the Role?  

I need to share a template with my team , so that we can all use the same template. I have saved it to Share Folders, but it only shows for me and not other team members. When I select the template and select share with other users, it fails  Any ideas would be really helpfulThanks 

I sent an envelop using a template. In the template i had a wrong email. I had corrected the email in the template, resend the envelope, When i check history i stiil see the old email. How do i correct it. One or two recipients had signed the document

Hello,I need assistance with my free DocuSign account.I use the account only to upload a document, sign it myself, and download the signed document. I do not send documents to other people for signing.I have already signed two documents, but when I try to sign a third document, I receive the following error:ENVELOPE_SEND_ERRORThe error appears after I click the “Sign document” button on the Home page, upload the file, and click “Sign.” The error then appears and I am unable to proceed any further.DocuSign states that the free version does not have a limit on the number of documents that can be signed.I would be very grateful for your assistance in resolving this issue.

Is there a way to remove or disable certain options in the signer’s “Other Actions” menu for a specific document or template? We wan to remove Decline to Sign, Assign to someone Else, and Print & Sign, while keeping Finish Later available.Can these options be controlled at the document or template level? I’m a sender, not an account administrator.  

Hi, when I go to Admin page and try to go to Billing, the site keeps crashing.I tried this in different browser (Chrome, FireFox, and Safari). Happened to all three. Cleared cache, but same result.Any help would be much appreciated 

Finally figured out how to delete my docusign account, but I had to create this account on community site to find out how to delete the other account. ***[Removed - Inappropriate Language] ***

How to adjust the size of dfsle signTabs, I want to make it bigger size, as standard size 100 is too small             dfsle.Tab signTabs =  new dfsle.SignHereTab().withAnchor(new dfsle.Tab.Anchor(System.label.Purchaser_Signature, false,false, 'right',  true,  true, 'pixels',  0,  0 )); 

How can I access contracts that were signed through an email account that I no longer have access to? Even though I still know the password, I cannot verify the security code because it is being sent to an email address that no longer exists.How can I transfer these contracts to another account, or request a backup/export of all contracts signed through the old account?I am also unable to access the support chat with new e-mail. Whenever I try to access it, I am redirected to the page shown message “If you signed up for a Free or Trial account, chat with us to let us know you need access.”. When I click “chat with us,” it takes me back to the same page, creating a loop and preventing me from reaching the chat support.

We are Caretta, an AI sales-call assistant (SaaS) with paying customers and under 20 employees. We built a public integration with Docusign's MCP server; it works end to end in our demo account and the integration key shows "Ready to Submit". Since the go-live docs require Partner Program membership for public integrations, we applied, and were rejected with the stated reason that companies must have at least 20 employees.We read the two closest threads before posting:- https://community.docusign.com/go-live-70/go-live-eligibility-question-isv-connector-public-integration-for-a-small-isv-27321 — a small ISV asked the same thing. Developer support said a partner account is not required, then support said the opposite when a Business Pro account could not promote the key. The thread ends unresolved.- https://community.docusign.com/go-live-70/go-live-for-a-public-integration-when-every-customer-uses-their-own-docusign-account-27596 — a Docusign employee confirmed partnership is mandatory

Occasionally I get an Invalide Date error message in Docusign after entering a valid DOB on Date field in Docusign webform.We do noth ave any special case or extra logic on date field, Just a standard Date.Note:- Most of the time looks good but happened few times and our QA engineer also observed few times. Anybody know why?  

I requested to not sign a Docusign document. I reviewed the document and it has my signature. I would like to know how I can verify that I signed the Docusign document.

Greetings - long time lurker, first time poster :)I’m writing some apex that creates / sends an envelope from an Opportunity, and it’s my understanding that I need to convert an Attachment SObject to a ContentVersion object in order to add it to the envelope.  I’ve created a method that looks like it should work, however when I try to send the envelope I get dfsle.ValidationException: The envelope is invalid.File type is unsupported.Here’s my code snippet:List<dfsle.Document> docList = new List<dfsle.Document>{};ContentVersion cVersion = new ContentVersion();Attachment attach = [ SELECT Id, Name, Body, ContentType, OwnerId, ParentId FROM Attachment WHERE Id =: attachmentId LIMIT 1];if(attach != null){ cVersion.ContentLocation = 'S'; //S-Document is in Salesforce cVersion.PathOnClient = attach.Name; //File name with extention cVersion.Origin = 'H'; //C-Content Origin. H-Chatter Origin. cVersion.OwnerId = attach.OwnerId; //Owner of the file

Hello, when I send a document to be signed the original text starts to fade. After sending a few times for signatures you can hardly read the original text. Signatures seem fine but the original text is almost not legible. Any ideas on how to fix this. Thank you

We use DocuSign for contracts.  These contract swill have multiple multi-page documents within.  We’d like to have the ability to have page numbers add after the documents get combined in DocuSign for approvals. This would allow the approvers to see a total page count of the entire envelope.

Hi, I'm building an integration against a developer demo account and I've run into RECIPIENT_LIMIT_EXCEEDED. I'd like to understand the limit before deciding how to move forward.The account is on the plan DEVCENTER_DEMO_RESTRICTED_JUNE2025, which I got from GET /restapi/v2.1/accounts/{accountId}/billing_plan. It was created a couple of days ago and sent around 19 envelopes, mostly with 4 to 6 recipients each. Now every send fails with:{"errorCode":"RECIPIENT_LIMIT_EXCEEDED","message":"You have reached the maximum number of recipients permitted for a single transaction in your account. Please ask your administrator to increase your limit."}It is not a per envelope problem. I reproduced it with a direct API call creating an envelope with a single recipient and "status": "sent", both as a signer and as a certified delivery, and both return the same 400. Envelopes sent earlier that same day went through fine, so it looks like a cumulative allowance rather than a per envelope cap.Three ques

Hi there, i sent an envelope with some documents for signing. 5/6 people have signed and the 6th person does not need to sign (he doesnt have any signing fields however he was still selected as "needs to sign") I do not have a "manage" tab or a "correct" option. What can i do to remove him? I am the owner of the account so have all of the correct permissions

Been using an esig  version for 15 days. Seems like a nice robust product but it also seems buggy. Today I began to receive the error Max ricipients per envelope transaction. I only have 3 recipients configured to receive so I do not understand. Is there a different reason and if so how can I correct it so that I can continue to eval? we like the product but onve we purchase it we go live so these  showstoppers must understood now. I have uploaded the error. Any suggestions can also be emailed to  T*************@*****.com **attachment removed as it contains PII**

Hello, On our company we are in the process of transitioning from accessing the documents using a general account where everyone can see everything to a single sign-on perspective.The way we work is that we are separated into teams (markets) and we want people from the same team to have full visibility of envelopes and templates. This way, if someone is on holidays or leave, the other can access and manage their documents.When it comes to Templates, this goal is easier to be achieved as we created groups and templates are visible within the users inside the group.Now with Envelopes, we are having more difficulties. We tried the Shared Envelopes option but then if we need to search for a specific envelope, we need to do that for each person that we have access to - not ideal.Imagine a scenario where we have employees A, B and C. Ideally:> they are part of a group with shared visibility. If employee D joins, they are put on the same group> they can see each others templates and env

Is there any capability to….Proved AI Summary provided with signature request to signee that has information on what their signing 

I have a client who disputes a docusign Certificate of Completion.  He believes the person who created the envelope also signed it as the recipient without his permission.  I have the Certificate and some of the metadata from Docusign's response to my subpoena, but I need an expert to help me understand what I am looking at, draft additional subpoena's and deposition questions and perhaps testify at trial depending on what we discover.