eSignature

hi it is our first attempt and I need to:Create a document in which we add fields  for ourselves to complete (defining our contract terms and details) before sending the document to the client for completion of futher fields and for their signatureWe want to use this document over and over again without adding the fields every time, to send to different companies.

Hi,I am not sure if this is already a feature (forgive me if so). I frequently run into challenges with two parties signing a document and both wanting to be the second-party (last-party) to sign and both sign on their own instances of DocuSign.Is there a feature that allows for both parties to sign a document in their own DocuSign, and then only once both are signed on their own DocuSign instance, it gets combined into a final document through DocuSign (possible through a hashing method to ensure both documents are identical?Essentially, as a user, I’d like to sign a document in my own DocuSign account, and the document only become valid if the counterparty signs the same document themselves in their DocuSign, which results in a final executed copy with both signatures on the same document.Thanks!

 When the document is completed, you will receive the contracted document and the completion certificate in separate files by email. Is it possible to unify the files (approved document and completion certificate) into a single PDF when you receive the completion email?

Hi DocuSign Support Team (if any real human is still reading this),I’m beyond frustrated at this point.I signed up for a one-year paid plan, and within less than 24 hours, I realized I didn’t need it and immediately requested a refund. I opened a case right away — only to find that every single time, my case was automatically closed without explanation.Now it’s been over a month, and my plan has disappeared from my account. I no longer have access to any paid features, and even worse, I can’t even open a new support case because it says “only paid plans can open a case.” How is this even fair?Let me break this down: I canceled the plan within 1 day, which should be well within refund policy. I never used any of the features — literally zero usage.

I am trying to sign a job offer and when I click on Review documents I keep getting the error :Warning System Error: Your DocuSign request cannot be processed at this time.Click the 'Back' button to return to your DocuSign session. If you continue to receivethis error, please visit our Support Center.Error Time: 7/26/2024 4:48:14 PM (32928959-bb08-48dc-a3c9-8e84779df33a)  I cannot find any information in regards to this.

Dear All,the questions is what does the “*” refer to? I think to the Electronic Record and Signature Disclosure, but I’m not sure and a manager of our company asked me this question. Thank you - Joel 

I have 2 developer accounts.The first account can reach 5 participants, but the second account can only reach 3.I have created a flow in power automate, and have added approximately 4 recipients, but why is there a Bad Request that is The recipient limit on the envelope has been exceededcan anyone help me

At the time of upgrading my plan, I was charged twice instead of just once – as clearly shown in the attached image.Please review and resolve this issue as soon as possible.My account: Account No. *******Thank you.

Hi!Today, I tried to sign the same document three times and had to complete video confirmation each time. Two out of three times were successful, and I received confirmation that the document had been signed. Unfortunately, the sender can’t see it.I also can't see the signed document in my account, even though I'm using the same email address.

I am in HR and used the webform last year for people to fill out peripheral evaluations. If you don't know what those are, it’s an opportunity for an employee to essentially get references on behalf of their supervisor before the supervisor writes their yearly evaluation. What ended up happening is all the forms were filled out and I was responsible for routing the completed form to the correct supervisor. I am wondering if there is a way for the person filling out the webform to provide an email address on the form and that provided email address would end up being a recipient of the document at the end. 

I’ve created a template, and I want the document name to change based on the name of one of the signers (who has a role). Is that possible?

Hello DocuSign Community,I am experiencing an unexpected issue with a document I created for signing by two parties.Here's a breakdown of the situation:I created a contract and correctly placed signature anchors for both Party A (myself) and Party B (the other signer). I double-checked to ensure each signature field was assigned to the correct party. Party B successfully signed the document in their designated area, and I received confirmation that their portion was completed. When I (Party A) go to sign my designated field, DocuSign is also requiring me to sign in Party B's designated field, even though Party B has already completed their signature. This means I am being prompted to sign in two places, one for myself and one that Party B has already signed.This behavior is incorrect, as Party B has already executed their portion of the contract, and I should only be required to sign in my own designated area.H

Since the DocuSign update, I can no longer see the documents I sent in the last 6 months when searching for specific cases.The default setting is supposed to list documents from the past 6 months, but it’s not working. It was functioning correctly in the previous version.As a result, I now have to manually select the ‘All time’ filter every time I try to find specific cases—even if they were sent just yesterday.Can anyone help identify the cause of this issue? 

OK, this is rather frustrating. Love the UI and usability of Docusign, seems really simple. Now, I can gurantee (im a designer) my pdf and images are all high print quality, so nout to do with poor images. The pdf is absolutely fine outside of Docusign. However, when the customer received the pdf to sign, it massively degrages the images and look awful - to the point where I couldnt use Docusign for that reason alone. Why does it does this, anyone else experiencing this and is there anything i can do so that Docusign doesnt butcher the hours of branded material put together? It’s an 9mb document.  P.S/ Ad0be S1gn doesnt do this or degrade the pdf quality...come on Docusign. Please help.Thanks,David

Does anyone know if there is a way to test the Custom Email Domain feature without doing it in Prod?I have a Developer Demo account, and looking around, I’m not see a way to test it.Our Prod has a lot of integrations, so I’m trying not to enable the Custom Email Domain feature without being able to test how it look.

I have an envelope with 10 recipients. 6 have signed. 4 not. One of the ones “not signed” asks to receive an reminder email with the link. Can I do that (and not send to the other three)?

Hello,How can I schedule an export in Retrieve?I have scheduled an export, but for some reason, the status did not change to 'scheduled.  

I have a new hire packet setup as a template.  It contains several documents.  The first document is 16 pages and I would simply like to delete some of these pages that are no longer needed, however, it moves my fields all around and drops some of the fields on the pages that I do want to keep.  I am thinking there has to be an easier way to edit templates that contain multi page documents.  This has also been the case when we have wanted to edit one or 2 fields or add pages to a doc.  

I’ve tried contacting support via chat on the website, but I am unable to contact anyone. The bot on the site is unhelpful & the prompts are not guessing what my question is anywhere close to correctly. They offer numbered options & when I select a number, the chatbot automatically closes the chat so I have to start back from square one. I had to keep going around a loop of answering the questions & getting links to unhelpful resources that did not get me to anything to help me self serve.

I want to implement the ID verification flow in the e-signature process. The goal is:When the user clicks on "Sign Document", the system should first verify the user's identity. The user will need to upload their ID, and DocuSign will verify its validity.If the ID is valid, the user can then proceed to sign the document.Could you please define the steps required to implement this flow? Also, if there is any official documentation or reference available, please share it so I can follow the proper implementation.Additionally, I would like to know which DocuSign plan (Personal, Standard, or Business) includes ID Verification functionality.Thank you!

My clients have signed and I am the only one who needs to sign but when I open the page it is blank.  I can’t even see the contract I need to sign.  Why is this happening and how do I fix it? 

Hi, I was doing just finding creating templates and sending envelopes. However, today an error appears as I try a create a template. The same error appears when I try and send an envelope. I am account admin as well as two of my employees and they are getting the same errors. Im not sure how I could do it before and not now?  

A user in our org has been using Docusign outside of our workspace. Upon a recent login, it signed them in via our SSO/SAML. All previous documents lost. Attempted to “switch accounts” and keeps sending us to our own workspace. Is there a way they can login (non-federated) to access it and retrieve?

I am wondering why i am still being billed months after unsubscribing. If this problem is not fixed and I am refunded I will get a lawyer.

Hi everyone, I’d like to know if anyone has had a similar issue and had it resolved. I signed up the $300 per year plan. I just received an email saying my ‘free trial’ had ended and I see I was charged $2500 a month ago and now $300 on top of that. The website says to open a ‘support case’ however when I tried it wouldn’t let me log in to the Docusign Support page. I can’t find anyway to contact someone by email or phone. I feel like I’ve been scammed. Has anyone had a similar experience and been able to get a refund?  Docusign- feel free to chime in here and help me out!