Platform Services

Can you transfer envelopes between an account and a sub-account of that account? 

No matter what settings we tweak, the Document Visibility option never shows up for us. We have a test environment and that feature works in there but no our production site. 

Limited integration hinders data exchange with systems of record and often requires time-consuming and expensive custom engineering work. How does Docusign Maestro help with this issue?

Hello,I would like the emails sent during the remote form signing process to come from a fictitious address such as my_company@noreply.fr, instead of the address associated with my account.Is this possible? If so, could you please guide me on how to proceed?Thank you.

How do you apply branding on all accounts? is there such a function to carry out bulk branding?

Hi, can someone please help me create a sub-account in the DocuSign demo environment?

Hello everyone, I was wondering how or where I can find out the amount of envelopes my company has used and how many we have left.My apologies if this question may be worded improperly. Thanks everyone

Hello As the IT support for my company, I received a question about whether it’s possible to migrate documents from a private account to a company account. Does anyone know if this is feasible and, if so, how to do it?

I am administrator and got two different  department. I got a scenario where an employee is in both the department. I need to know whether they can be both account and how does sso allows them to be in both the account. 

I am org admin and we have two department. An employee is moving from one dept to another. How to transfer their account and envelope from one dept to other dept within our organization.

Good morning, I need to close my account before the end of July, I have done all the needed steps but my account is still open after 24 hours since the closing proceed, Also, I didn’t receive any feedback about the correct closing.Plus, I need to know if there's a pec email address.Thanks.

Hi,i don’t have access of docusign setup in my salesforce org. How to resolve it ? 

As the title would imply, I’m trying to manage Custody Transfer settings for my org’s account. However, the option is simply missing from eSignature settings. When I go to Features, there is no option to enable the Transfer Custody feature.We have a Business Pro plan, which explicitly has the Custody Transfer feature listed on the feature grid.What do I need to do to enable this feature?

I received a signed document with a Black box over the signature , how do we remove it or why is it doing this ?

I am trying to create a custom profile with sign in only, does anyone know or successfully created one.

I’m getting ready to implement a document retention policy and would like to run a report similar to the Envelope Report but only return a list of completed envelopes that have not been deleted/removed. The envelope report brings back all envelopes ever sent whether or not they still reside in the user’s account.Anyone know if this report is possible?Thanks much!Kristin

How do I merge my trial account with my corporate account?

I am trying to add a user to my docusign e-signature standard account, but there is not ‘add user’ button on the user page. The plans say I can have 50 users, but I can’t find anyway to add one.

Hi There, I would like to add Id veryfication for the person who will be signing contract with me. But dont see any uption to add this requiements. In the settings I add option that veryfication is required, but when customising the contract options there is only posibility to send the code as a veryfication methode.  

I did not knowingly or imtentionaly sign up for this account.​

I am on the groups page and was looking for a certain group.  I should not have to scroll down until i find it.  Where is the search? 

Hello, i want to access the admin page to claim a Domain for enabling SSO (SAML, MS Entra ID). But i can’t find this icon with 9 dots (upper, left) to access the admin page. did the layout change? trys different browsers… if i access admin.docusign.com i can see some setings but nothing about domain. thank you for help… Andreas

Dear reader,We currently have an annual subscription and paid. We would like to cancel the 4 accounts because we no longer use DocuSign.Can I receive a credit note for this? And can I close the accounts myself?Awaiting response. With kind regards,Annelie

Hi Docusign, We are a Non-For Profit Charity, just wondering whether you had any Discounts for our type of organization. Are you able to please advise? Thank you. 

If we enable the feature – Allow sender to download Form data –  for our user with a regular Docusign account, will this change be affect out Part11 side as well? Im thinking no but want to make sure.