Core Capabilities

We are trying to ensure our use of DocuSign is in compliance with our organization's records retention policy. Our concern is that our master record must be stored in our records retention system and that any duplicate copies are properly, and in a timely fashion, disposed of. If we download a copy of a competed envelope from DocuSign, and then purge it from our DocuSign account, will the version in our records still retain its validity (immutability and signer identity) from DocuSign? I can't seem to find any documentation that very clearly states this.

​I have to change email addresses for a signer or at least add another signature to an already in process documents.  Is there a way to do that?

I receive Request failed with status code 400 error while uploading a template

We have a template for several different programs, but the templates are mostly the same except for a few fields (like program name, start date). All the other fields are the same. They have to be in separate envelopes because we only send one form to each signer, via a link from a PowerForm.If there is a solution, I'd be so grateful to not have to add the same fields to multiple templates over and over again.Thanks!

I signed a membership form, and it then went to my wife for signature. When my wife was reviewing, she realized that I made a mistake in the form. Is there anyway, she can return it to me and I can fix the error and resend to her?

Hi! How can i delete a signature from a document?

Technically it is possible, but for me it is not working.My Customer use G-suite for Identity Management and SSO in G-suite works perfect. But they have some other Companies in group and not every of them uses G-suite. I am quite new in IdP and have no idea how to help to Customer (and if there is any solution). We would like to open new account in Organisation for another Company in a group, but they are using Azure for IdP, then we should define the second IdP to use SSO for them.I have tried to define two identity providers - Azure and G-suite. Lets say I have two email addresses: MyName@domain1 registered in Azure MyName@domain2 registered in G-SuiteCase 1: I login using 1st address (Azure), on the second step I use "Use Company Login" button and the system ask me for Google account login (or to choose the account - I have two)Case 2: login using 2nd address (G-suite) - same situation but in this cas

How to change signature

Hi, One of our customers signed a document on his cell phone. He passed KBA and it has a signature tag. However, the signature is blank. Has anyone ever accepted a signature like this and, if so, did you run into any issues. Thanks.

In some situations I need a recipient to sign a paper copy of the document and return the original signed document. Does DocuSign have a feature or the capability to allow a mixture of electronic signatures/initials and allow manual signature of a doc?

How to get in DocuSign Certificate of Completion for ’ digital signatures My Lender asking me that please let me know how where ??

I have a DocuSign envelope signed by one of our supplier, but I don't see the signatures on the document. can please anyone help me regarding this?

I have a form that requests information several different times.  How do you replicate the field's data throughout the document?

The scenario is this: Assume 3 roles - 3 signers. Signer 1 completes a form and signs it. The form flows to signer 2 for review and signature. Signer 2 notices that signer 1 made an error and is unwilling to sign until signer 1 corrects the error. I would like signer 2 to be able to return the form back to signer 1 for correction. After correction, the form would flow back to signer 2 for review and signature. Signer 2 signs and the form flows to signer 3 who validates the form looks accurate and applies their initials to confirm (but Signer 3 would also need to be able to return the form to Signers 1 or 2 for correction if needed). Is this possible and if so, how? Thank you!!

Sorry if I am being really dense, but I am new to Docusign and am trying to use it for the first time. I have templates of agreements saved on Docusign as PDFs. I need to edit these to add in specifics, but as the templates are PDFs, how can I edit them? I tried downloading the template but it is a .JSON file and I don't know what program to use to open this. When I go to the Edit section in Docusign the only things I can edit are the names that it is being sent to, I can't edit the document itself. Thanks for your help guys.

Can I create and save a document to send later?

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If I am using this in Canqada, will my data be stored in Canada?

Can I use a middle initial in the signature with my first and last name?

can i reverse a voided envelope?

How do I rotate a document within DocuSign. It is correct in my desktop but when I upload it into DocuSign its upside down, Even if I rotate on the decktop to be upside down, it still loads upside down into DocuSign. Can I rotate it in DocuSign?

Has anyone seen, or know the solution, beyond removing security from our base document?

The new I-9 form is effective May 2020, We have a 2019 I-9 template in Docusign. Will the new one be available?

​I am new to Docusign and when I connect with my company email, I do not have a NEW ENVELOPE button or any NEW button in the blue bar at the top.  Not in Home or Manage.  Do I need special access?  Any help is great.

Our Customer have just implemented Azure Active Directory Integration. We help him to configure SSO and Automatic Provisioning for one account and it works properly. But yesterday the Customer opened 3 another account within an organisation. But we have no idea how to manage users account membership through the AAD. We have tried to do that by mapped AAD users extension attributes, but I am not sure if it is a good way. Are there any documentation about that? There is no word about it in DocuSign Administration Guide.