Integrations

Hi All,I have set up a template on docusign and mapped all fields on smartsheet. When I generate the document data is not pulling and fields are blank.Can you advise what the issue might be?Thanks,Angelo

Is there a way to send Invoices via DocuSign for e-signature? I've added the DocuSign App to QuickBooks Online, however I'm only able to send Estimates with DocuSign. I need to also send Invoices through DocuSign for Signature.

I want to know the list of salesforce objects that are accessible with Docusign and the API version of Docusign that is being used?Can i use nonprofit cloud objects such as "Program" with Docusgin?

Hi what is the easiest way not to display the Opportunity name before Product Name in the column “DESCRIPTION” in the following example:  SERVICE CODE DESCRIPTION SALES PRICE QTY TOTAL PRICE

I signed a document on DocuSign with my workspace google account, and now the company has removed my account completely, I can’t access this account anymore..what can I do to get this contract back? it’s too important and I’m able to provide any information needed to verify that this email is mine.please it’s too urgent and I need someone to contact me in regard to this issue.

Has anyone seen this issue with Docusign in the Production setup? I set up the user everything is alright. This user 1st time submit for signature, instead of the system requesting for granting access, it hits the error - screenshot straight away. My admin account still can submit for signature. Some suggestions on web says that I have to uninstall the application to re-set the access which is the last thing we want to do for go-live.

Has anyone come across this error? Not sure what it is not liking. 

We have an Azure Logic App process that uses information from a SharePoint list to create a Powerform link with parameters. Occasionally the links fail with the message “System Error: Your DocuSign request cannot be processed at this time.” We have one use case in which the link seems to always fail. Staff have entered information three times and in all three the Powerform link with parameters is failing. The process is working for other list items. Anyone know of a way to troubleshoot this?  

After giving this access also signed document is not back to salesforce opportunity record 

hello community, I am working on setting up a process whereby documents from Smartsheets can be send for signatures via Docusign for approvals based on emails includedChris  

Hi, We are trying to move to DocuSign Apps Launcher. I have used the migration tool to move our old DocuSign Status’ to the new DocuSign Status object. We have done this for a Custom object called Partner/Client. You can see in the attached screenshot I have the Envelope Status as a component - which is the only way it will show on Custom objects. But I am unable to get to the documents in that envelope. When I click the little drop down and say ‘view envelope’ I am not taken to the actual DSX record where the documents are typically found in the notes and attachments. How do I get to these historical documents? It should be noted that I am working in a Salesforce Sandbox connected to a DocuSign Dev account - could this be the issue? If this is supposed to work a certain way could some please point me in the direction of how this would look in production? Thanks! 

We have a standard DS button on cases for HIPAA verification and Related list to case which is Lookup to case from case contact (custom object). The issue is when configuring Recipient under relates list feature of DS I’m not able to limit the choice for sender to choose from case contact (a related list/lookup to case) Instead I’m getting all the org email ids to choose from which I don't want. I want users to send/choose from document to only related case contact object. 

Hello, I would like to integrate Docusign in a hubspot CRM, but I encounter a problem with the connection to my docusign account, it says that I’m “partially connect”. Did you guys have the same problem?   Also I didn’t find the “connect button” in Docusign to enable the connection.

Nothing changed on my template, but not it’s just not placing the field anchor for a signature.  In my template:  In my Docusign Gen Template:   In salesforce sending the document:   Anyone know what I am doing wrong? 

I'm asking because I'm interested in understanding the requirements and benefits of the certification. I want to know how it could potentially enhance my skills and career opportunities in JavaScript development, particularly within the Salesforce ecosystem.

Hello!We recently upgraded from eSignature (Legacy) to DocuSign App Launcher in our Salesforce environment.  We have two use cases for our users with DocuSign.An API call is made where a document is generated then sent using the system sender email A DocuSign button is pressed to allow users to send a custom document in an envelope to a client.Once we added permissions for our users to accomplish the second use case, envelopes that were generated via the first use case started being sent out from users personal email addresses rather than the system sender email address.Is it possible to allow users access to customize documents and send out envelopes via the custom DocuSign buttons without either having to add them as DocuSign users in Salesforc

We have integrated dynamics 365 with DocuSign. We have created a power automate which creates an envelope on click of button from model driven app. We are not facing any issue in the Create Envelope step in the Power automate which uses the DocuSign Admin Account. but we are facing an issue while adding the “Docusign Transaction” record this datverse step uses a service account whose account we have created in Docusign as well.  This is the error we are getting “Could not find a DocuSign User entity for the current user - transaction creation failed”  

I have a DocuSign template that is pre-populated with information from Excel and uses Zapier as the integration tool to populate this template.In general it works great, but on occasion there is a mismatch of information of what is on the document to what is sent from Zapier. In these cases, the Zapier logs/history show no data sent a field(s) to the template, yet there is data in the DocuSign document that is sent.Is there something that needs to be done to stop this behavior as if Zapier does not send information for a field that field should not be filled in by DocuSign with some seemingly random information? (sort of like it is not clearing a cache or something) 

Hi, I am getting error when I try to place merged fields from salesforce to Envelope Template.Save Error: Some fields might be out of sync. Unable to connect to the service. Failed to connect to the salesforce service.I disconnected and reconnected the DocuSign but it didn’t solve the issue. We are currently running on 6.4v.What can I do to solve this issue?

I'm having trouble with QuickBooks being unable to connect to the remote server. This issue started after I changed some network settings on my computer. I've already checked my internet connection and firewall settings, and everything seems fine. Despite this, QuickBooks still can't establish a connection. Has anyone else faced this issue? Any suggestions or solutions would be greatly appreciated.

Although the refresh token is not yet 30 days old, and the password and ID for DocuSign have not been changed, the above error message appeared. If you have any idea what might be causing this issue, please let us know. My English isn't so good so feel free to ask me if there is anything unclear.

I am using DocuSign for D365 and after the document gets signed, a pdf of the signed document is saved to the Dynamics entity. I only have to option to set the name of the signed document to the DocuSign document subject, which is the email subject. I need to set it to the name of the document_signed. Is there a way to do this? Thanks!

Hi,I am an IT staff at the headquarters of a global company currently using Workday across our entire group, including subsidiaries in various overseas regions. We are planning to integrate the Workday Recruit module with DocuSign to send offer letter to recurit canditate. We understand that Workday can be connected to only one DocuSign account.Given this limitation, we would like to inquire whether it is common practice for other global companies to have HR representatives from overseas subsidiaries and the Japanese headquarters share a single DocuSign account. Is this a typical use case for Workday-DocuSign integration?Thank you for your assistance.Best regards,

Recipients have to add the sign, initial, and date tags themselves. Wasn’t a problem when I didn’t use the envelope. 

Have someone tried to integrate docusign with and api envolved with cognito?